Return to a store (It's Free!)

Your local Meomonk or Unleashed by Meomonk store will gladly accept the return of your Meomonk.info.vn order within 30 days of the initial shipment date for a full refund. Returns made 31-60 days after shipment will receive a full refund as merchandise credit. To find the store nearest you, check out our Store Locator.

Restrictions on returns: Prescription medicine and pharmacy products are not eligible for returns in-store or by mail.

In order to process your return in-store, please be prepared to show one of the following:

• Store Return Receipt – print at home or have ready on your smart phone when you reach the register. A link to print or view your Store Return Receipt is found in your Order History with your account. Once you've located your order, select "View Details" next to the corresponding order details to access your receipt. On the Meomonk website, you can easily view it under the My Orders section.

• Purchase Confirmation Email – print at home or have ready on your smart phone when you reach the register.

• New self-serve Returns platform, tell us why you are returning and bring the confirmation to the store

Fast and Easy Returns

Orders placed online using your PayPal account may be returned to any Meomonk or Unleashed by Meomonk store with proof of purchase within 30 days for a refund to the card of your choice or exchanged. Returns made 31-60 days after shipment will receive a full refund as merchandise credit.

Meomonk reserves the right to limit returns regardless of receipt. Valid government issued identification is required for all returns and exchanges.

Returns without a receipt or made after 60 days are not eligible for return or exchange.

Personalized items or prescription medication items cannot be returned to a store. Please see below for details.

2. Ship your items back
Fast and Easy Returns

• Start your return with the order number and email on the orders
• Tell us the reason why you are returning the items
• Return shipping fees will be deducted from the refund
• Print the shipping label
• Pack the return items and ship it back to us
• Email confirmation is sent with the tracking link
• A refund for the item will be issued once it has been received. It takes about 10 days to process the refund to your original payment method.

Items received within 30 days will receive a full refund to the original form of tender. Items received within 31-60 days will receive a full refund as merchandise credit.

Please note that shipping charges are non-refundable. However, should you need assistance, please contact Customer Service.

Refunds for orders placed online using your PayPal account and returned to a Meomonk warehouse will be applied back to your PayPal account.

Returning items purchased at our Meomonk or Unleashed by Meomonk stores

If you are not 100% satisfied with your purchase, you can return it to one of our retail store locations for a full refund with proof of purchase. Returns made within 30 days will receive a full refund with proof of purchase. Returns made 31-60 days after purchase will receive a full refund as merchandise credit with proof of purchase.

Meomonk reserves the right to limit returns regardless of receipt. Valid government issued identification is required for all returns and exchanges. For further details on how your information is collected, used, and shared, please visit our privacy policy at Meomonk.infor.vn/policy.

Returns without a receipt or made after 60 days are not eligible for return or exchange. Prescription medication returns cannot be accepted at store locations. Meomonk offers a 100% refund on pet services pursuant to our 100% Satisfaction Guarantee or It's Free.

In store services (such as grooming and dog training) are nonrefundable.

Returning prescription food products

If you are not 100% satisfied with your purchase, you can return it within 30 days to one of our retail store locations for a full refund with proof of purchase. Returns made 31-60 days after purchase will receive a full refund as merchandise credit with proof of purchase.

Returning prescription medicine and pharmacy products

You cannot return prescription items in-store or by mail. If there is an issue with your prescription order, please call Customer Service at 0867-551-656. Refunds may be issued for incorrect or damaged medication and the items should be disposed of properly.

Your veterinary clinic can help you determine the best way to dispose of medications in your area. Our veterinary hospitals within select Meomonks will accept unused medications and dispose of them

 Please ensure the items you order are what you want before finalizing the order.

You must contact Customer Service within the required time frame as stated above. No refund can be offered if contact is not made within these time frames.

You must email the Customer Service team a photograph of your specimen as proof of loss.

Please do not mail any specimen

Shipping Policy

Welcome to our shipping policy at Meomonk. We promise to provide quality and convenient shipping services to ensure you receive your orders quickly and safely.

1. Processing and Delivery Time:

• Order Processing Time: Orders will be processed within [X] business days upon receiving your payment, unless otherwise specified in the product details.
• Delivery Time: Estimated delivery time will depend on your shipping address and the shipping method you choose. Typically, domestic delivery takes from [X] to [Y] business days after order processing.

2. Shipping Fees:

• We offer various shipping options with different fees, including standard and express shipping.
• Specific shipping fees will be calculated based on the weight and size of your order, as well as your shipping address. Shipping fee details will be displayed during the checkout process.

3. Shipping Coverage:

• We provide shipping services within certain countries and regions. Please note that there may be shipping limitations for specific locations.

4. Shipping Information:

• After your order is shipped, you will receive a shipping confirmation email containing delivery information and a tracking number (if available).
• You can use this tracking number to track the shipping progress of your order on the shipping service's website.

5. Customer Support:

• If you have any questions or concerns about the shipping process of your order, please contact us via [your contact information].

6. Responsibility Policy:

• We are committed to protecting your goods throughout the shipping process. However, if any issues arise, please contact us for appropriate assistance.

7. Delay or Cancellation Policy:

• In case you wish to cancel or modify your order, please contact us as soon as possible so that we can provide suitable support.

This shipping policy is designed to provide you with detailed and transparent information about the shipping process of your order. Please refer to it before placing an order and feel free to contact us if you have any questions.

Welcome to our Warranty Policy at Meomonk. We are committed to providing reliable warranty services to ensure customer satisfaction.

1. Warranty Period and Coverage:

• Each product is warranted for a certain period from the date of purchase, depending on the type of product. The specific warranty period of each product will be clearly stated in the product details.
• The warranty coverage includes free repair or replacement for technical defects or malfunctioning products under normal usage conditions.

2. Terms and Conditions:

• To be eligible for warranty, you need to provide proof of purchase such as a receipt or purchase invoice.
• The product must be used correctly and not be damaged due to misuse or other external factors.

3. Warranty Process:

• To request warranty service, please contact us via [your contact information] and provide detailed information about the technical issue or product malfunction.
• We will review your request and provide specific instructions on the warranty process.

4. Our Responsibilities:

• We are committed to repairing or replacing the product promptly and efficiently to ensure your satisfaction.
• If the product cannot be repaired or replaced, we will provide a new product or refund the purchase price to you.

5. Warranty Limitations:

• The warranty policy does not apply to cases of damage due to misuse, unauthorized repairs, or accidents.

This warranty policy is designed to provide you with peace of mind when purchasing and using our products. Please contact us if you have any questions or warranty requests.

Welcome to our Support client Policy at Meomonk. We promise to provide professional and attentive support services to assist you in resolving any inquiries and issues you may have while using our products.

1. Customer Support:

• We offer customer support services through various channels, including email, phone, and our website.
• If you encounter any issues or have questions about the product, please contact us, and our support team will assist you as soon as possible.

2. Response Time:

• We commit to swift responses to all customer support requests. Response times may vary depending on the volume of requests, but we will strive to address all your inquiries in the shortest time possible.

3. Technical Support:

• Our technical support team is ready to assist you in resolving technical issues or questions about the product.
• If you encounter technical issues, please contact us with detailed information, and we will support you in resolving the issue.

4. Feedback and Service Improvement:

• We value all feedback from customers and are willing to improve our services based on those insights.
• If you have any suggestions or feedback about our services, please share with us, and we will ensure that all feedback is carefully considered.

This support policy is designed to ensure that you receive professional and reliable support from us. If you need any assistance, please don't hesitate to contact us, and we will be happy to help.